Our Office Hours are Monday to Friday 9am to 5:30pm. During these hours tickets are answered within 4 working hours.
For urgent requests when the offices are closed you can now raise a support ticket by SMS messaging.
Out of hours support requests are responded to within 8 hours, but we do still aim to respond within 4 hours.
To raise a support request by SMS, please send a TXT to 07786 209609 as follows:
"SUPPORT your.email@address first-name last-name problem-description"
"SUPPORT firstname.lastname@example.org Joe Bloggs My Internet on 0121 123123 is very slow"
You will get a TXT message back confirming your request and giving you a support case reference.
Cloudscape Connect Support