Any service affecting issues or planned maintenance will be shown here.
| Date | Issue | Status |
|---|---|---|
| 19/03/2025 | Update 09:00 25/03/2025 The service is now stable Update 09:00 21/03/2025 The updates have not completely resolved the issues. The service is still at risk Update 17:30 20/03/2025 Software updates have been applied, we are now monitoring stability. Update 09:15 20/03/2025 The VoIP Service is still at risk and is being worked on. Update 19:45 19/03/2025 Our engineers are moving the VoIP Service onto a new upgraded server. There will be some down time after 20:00 today. There is a potential sofware issue with the VoIP Platform. A software upgrade was applied which appears to have a stability issue. Engineers are aware and are working on a long term resolution. | Resolved |
| 01/02/2025 | There is a fault on the VOIP Phone service. Engineers are aware and working on a resolution | Resolved |
| 25/11/2024 | Update: 26/11/2024 The webmail system is now back up The is currently a fault on webmail.cldmail.co.uk. This only affects webmail access, email is working correctly on all domains. Our engineers are working to resolve the fault. | Resolved |
| 01/10/2024 | We have implemented a major upgrade to our broadband platform to increase our capacity by twenty times. Customer will migrate over automatically over the next few days. | Completed |
| 13/09/2024 | We are re-booting a core router to resolve small issue resolving some websites. This will disconnect a few broadband users for a few minutes. | Resolved |
| 16/07/2024 | Our main phone line on 0116 274 7360 is currently out of service. Our Provider IPECS has a major issue and are working to get their services restored. This does not affect our Broadband, Customer Phone and VOIP or Hosting. | Resolved |