Any service affecting issues or planned maintenance will be shown here.
| Date | Issue | Status |
|---|---|---|
| 14/07/2026 | There are still some issues with a small number of customers following yesterdays Fibre break. If you are still seeing issues then please power your router off for at least 20 minutes then back on. | Resolved |
| 13/07/2026 | A fibre break in docklands has afected our services. This has been repaired but thgere are still some after effects. If your service has not been restored please power your router off for at least 20 minutes then back on. | Resolved |
| 15/06/2026 | There is a global DNS Outage with the DNS provider we use. This is affecting mutiple websites and email. Update 15/06/2026 18:07 PointDNS are working to resolve this but have not yet provided and ETA for a resolution. Update 15/06/2026 19:50 DNS services have been restored. | Resolved |
| 07/06/2026 | One of our links to the Openreach network is down, most customers will automatically reconnect to a different route. If your broadband does not come back up then please power your router off for 5 minutes then back on again. UPDATE 09/04/2026 Our Datacentre is investigating the issue, and engineers are onsite. Please follow the process above if you are not connected as this should re-route you. UPDATE 09/04/2026 17:00 The issue is now resolved, a damaged fibre link has been replaced. | Resolved |
| 07/04/2026 | If your email login fails we need to reset your email password. Please call us on 0116 274 7360 | Information |
| 04/04/2026 | email on server auth.uk4dsl.com is currently unavailable. The server is being re-built. | Resolved |
| 03/12/2025 | webmail.cldmail.co.uk is under maintenance please use https://webmail2.cldmail.co.uk | Resolved |
| 19/03/2025 | Update 09:00 25/03/2025 The service is now stable Update 09:00 21/03/2025 The updates have not completely resolved the issues. The service is still at risk Update 17:30 20/03/2025 Software updates have been applied, we are now monitoring stability. Update 09:15 20/03/2025 The VoIP Service is still at risk and is being worked on. Update 19:45 19/03/2025 Our engineers are moving the VoIP Service onto a new upgraded server. There will be some down time after 20:00 today. There is a potential sofware issue with the VoIP Platform. A software upgrade was applied which appears to have a stability issue. Engineers are aware and are working on a long term resolution. | Resolved |
| 01/02/2025 | There is a fault on the VOIP Phone service. Engineers are aware and working on a resolution | Resolved |
| 25/11/2024 | Update: 26/11/2024 The webmail system is now back up The is currently a fault on webmail.cldmail.co.uk. This only affects webmail access, email is working correctly on all domains. Our engineers are working to resolve the fault. | Resolved |
| 01/10/2024 | We have implemented a major upgrade to our broadband platform to increase our capacity by twenty times. Customer will migrate over automatically over the next few days. | Completed |
| 13/09/2024 | We are re-booting a core router to resolve small issue resolving some websites. This will disconnect a few broadband users for a few minutes. | Resolved |
| 16/07/2024 | Our main phone line on 0116 274 7360 is currently out of service. Our Provider IPECS has a major issue and are working to get their services restored. This does not affect our Broadband, Customer Phone and VOIP or Hosting. | Resolved |